We're here to help you get the most out of WindTrac. Whether you have a question about layers and models, need a hand with offline maps or a Pro subscription, or want to share feedback, we'd love to hear from you.
Pick the fastest path to an answer. We typically respond to email within one business day.
For questions, feature requests, or bug reports with screenshots — email is the best place to reach us. Tell us your device and whether you're on iPhone, iPad, Mac, Android, or the web, and we'll get back to you. We read every message.
Email SupportWant to try WindTrac in the browser before reaching out? The web app runs the same map, layers, models, and timeline as the iPhone, iPad, Mac and Android apps — no install required.
Open Web AppQuick answers to common questions about WindTrac Pro, offline maps, the forecast models, time-zone display, and the difference between the web app and the native apps.
Read the FAQOffline maps are part of WindTrac Pro. With Pro you can download a region and its forecast for use with no connection. Subscribe from the App Store (iPhone, iPad and Mac) or Google Play (Android), then download a region in the app and it will be available offline.
Free forecasts cover the next 24 hours. To see further out, subscribe to WindTrac Pro, which unlocks extended forecasts beyond 24 hours along with offline maps and unlimited saved locations (the free tier saves five).
WindTrac Pro is an auto-renewing subscription, sold through the Apple App Store on iPhone, iPad and Mac, and Google Play on Android. On iPhone or iPad, manage or cancel it in your Apple ID settings (Settings → your name → Subscriptions); on a Mac, in the App Store app (your name → Account Settings → Subscriptions); on Android, in Google Play (Payments & subscriptions → Subscriptions). Each plan starts with a 7-day free trial, which converts to a paid subscription unless you cancel at least 24 hours before it ends.
No. WindTrac uses your device location only to center the map on your current location and to determine a viewed location's time zone, which is reverse-geocoded on your device. Your location is never sent to or stored on WindTrac servers. See the Privacy Policy for details.
WindTrac is built on public forecast data: NOAA GFS (global), DWD ICON-EU (high-resolution Europe), and ECMWF (AIFS and IFS HRES, plus wave models), along with GFS-Wave. You can choose the model per layer.
They're the same WindTrac — the same map, layers, models, and timeline playback. The iPhone, iPad, Mac and Android apps add native conveniences and are where you subscribe to Pro. One App Store subscription covers iPhone, iPad and Mac. Saved locations and offline data are stored on each device (in the browser for the web app), so they don't sync between them.